Photo Maker

PHOTO MAKER / SUPPORT

照片制作,
有问题就来这里。

Photo Maker 新版照片工作室支持中心。关于照片编辑、尺寸、导出和购买,你需要的帮助都在这里。

本地编辑自定义尺寸多张排版购买与恢复

需要我们帮忙?

把遇到的情况发给我们,我们会根据你提供的信息协助排查。

邮件中请附上

  • App 版本、设备型号和 iOS 版本
  • 问题出现的步骤、错误提示
  • 必要时附一张隐去个人信息的界面截图

无需发送照片原件、证件号码、Apple 账户密码或付款敏感信息。

常见问题

点击问题,展开查看解答。

开始使用怎样制作并导出一张照片?

在首页点击“开始制作照片”,选择照片和常用尺寸,也可以输入自定义尺寸。按需调整裁剪、底色和文件大小,再打开“导出照片”,选择保存到相册,或分享、存储到文件。

尺寸与画质如何选择尺寸、DPI 和文件格式?

可选择预设尺寸,或用毫米、英寸、像素输入自定义尺寸。像素决定图片的分辨率,DPI 用于表达打印时的像素密度。JPEG 适合日常分享与打印;PNG 采用无损编码。导出前请确认尺寸和格式符合实际使用要求。

多张排版怎样在一张纸上排多张照片?

在导出页开启“多张排版导出”,设置张数、纸张、照片间距和裁切线。支持 4×6 英寸、A5、A4 和 Letter;放不下的照片会续到下一页,所有页面分别保存或一起分享。排版以 300 DPI 保留照片实际尺寸;打印时请使用原始尺寸或 100% 比例,避免“适合纸张”等缩放设置。

文件大小为什么压缩后仍然无法达到大小上限?

照片内容越复杂,保留原像素尺寸时可压缩的空间越有限。请尝试提高大小上限,或重新选择更合适的尺寸。启用文件大小限制时使用 JPEG;多张排版的大小上限分别作用于每一页,并非全部页面合计。

照片与相机无法选择、拍摄或保存照片怎么办?

请确认照片已可在系统相册中打开;如果原图保存在 iCloud,可能需要先由系统下载。拍照需要相机权限,保存到相册需要添加照片权限。可在 iPhone 的“设置”中搜索本应用,检查相应权限。拒绝相册保存权限后,仍可使用可用的分享或存储到文件方式。

编辑效果换底色的边缘不理想,或处理失败怎么办?

尽量使用清晰、光线充足、主体完整且与背景有明显区别的照片。复杂背景、发丝和遮挡可能影响人物分割效果。可调整裁剪或更换照片后重试。处理期间请等待当前操作完成,再继续编辑或导出。

购买与恢复为什么导出需要购买?已经买过如何恢复?

照片制作和编辑可以在购买前使用;导出需要有效的月订阅或一次性永久购买,两种方案解锁相同的导出功能,新旧版通用。请使用原购买时的 Apple 账户,在设置或购买页点击“恢复购买”。恢复时保持联网;月订阅还需处于有效权益期。价格及购买结果以 App Store 显示为准。

订阅管理如何取消月订阅,或申请退款?

月订阅由 Apple 管理。可在 iPhone“设置”中点击你的姓名,再进入“订阅”,选择本应用进行管理。删除 App 不会自动取消订阅。查看 Apple 取消订阅说明。退款请通过 Apple 问题报告页面申请,资格与处理结果由 Apple 决定;查看退款说明。

作品与隐私作品保存在哪里?删除后会影响相册吗?

“作品”保存在当前设备的应用内,没有应用自建的作品云同步。系统保存或分享完成之前,具备导出权限的成品可能已加入作品列表,因此取消分享或相册保存失败后,仍可能看到该作品。删除应用内作品不会删除已经另存到系统相册或文件中的图片。卸载应用可能移除本地作品,重要照片请先另存。

本地处理照片会上传到服务器吗?

照片裁剪、换底色和导出在设备上完成。本应用不要求注册账号,不向开发者服务器上传编辑中的照片,也不使用广告或跨应用追踪。你主动使用系统分享、iCloud 照片或备份时,相关数据由你选择的服务处理。详情见隐私政策。

版本与功能为什么有些入口在我的设备上看不到?

页面布局会随设备尺寸、系统版本和 App 版本变化,部分可选入口也可能分阶段开放。请先更新到最新版本。App 推荐入口是否显示,不影响照片分享、导出和保存。若仍有疑问,请将应用版本、设备型号和具体入口名称发送给我们。

使用范围制作的照片一定符合证件要求吗?

本应用只提供照片制作与编辑辅助,不保证照片符合证件申请要求或被签发机构接受。提交前,请自行核对并遵循相关机构的最新规定。本应用不能制作、编辑、复制或签发任何官方证件。

App Store 全称:照片制作:常用照片尺寸 / Photo Maker: Standard Sizes;应用内简称:照片制作 / Photo Maker。此页适用于新版照片工作室及可用的经典功能。

更新日期:2026 年 10 月 30 日

PHOTO MAKER / SUPPORT

A little help.
Back to your photos.

Support for the new Photo Maker studio. Find help with editing, custom sizes, print sheets, exports and purchases.

Need a hand?

Email us about the issue so we can help you troubleshoot.

Please include

  • Your app version, device model and iOS version
  • Steps to reproduce the issue and any error message
  • If helpful, a screenshot with personal information hidden

Do not send original photos, identity-document numbers, Apple Account passwords or sensitive payment details.

Frequently asked questions

Select a question to see the answer.

Getting startedHow do I create and export a photo?

Tap “Create your photo” on Home, choose a photo and a common size, or enter custom dimensions. Adjust the crop, background and file size as needed. Open Export, then choose Save to Photos or Share or save to Files.

Size & qualityWhich size, DPI and format should I use?

Choose a preset or enter dimensions in millimeters, inches or pixels. Pixels determine image resolution; DPI describes pixel density for printing. JPEG works well for everyday sharing and printing, while PNG uses lossless encoding. Check your required dimensions and format before exporting.

Print sheetsHow do I arrange multiple copies on paper?

Turn on “Multiple-copy export” on the Export screen. Choose copies, paper, spacing and cut lines. Available paper sizes are 4 × 6 inches, A5, A4 and Letter. Extra copies continue onto more pages; each page is saved separately or shared together. Sheets preserve physical photo dimensions at 300 DPI. Print at actual size or 100%, rather than using a fit-to-page scaling option.

File sizeWhy can’t I reach the file-size limit?

Detailed images may not compress enough while retaining their pixel dimensions. Try a higher size limit or choose more suitable dimensions. File-size limits use JPEG. For print sheets, the limit applies separately to each page, not to the combined size of all pages.

Photos & CameraWhy can’t I import, take or save a photo?

First check that the image opens in Photos. An iCloud-managed original may need to download through the system. Taking a photo requires Camera access; saving to Photos requires permission to add photos. Find the app in iPhone Settings to check permissions. If saving to Photos is not allowed, available sharing or Save to Files options can still be used.

EditingWhat if background replacement looks uneven or fails?

Use a clear, well-lit photo with the whole subject visible and good separation from the background. Complex backgrounds, fine hair and obstructions may affect subject segmentation. Adjust the crop or try another photo. Let the current processing operation finish before continuing to edit or export.

PurchasesWhy is export paid, and how do I restore a purchase?

Photo creation and editing are available before purchase. Export requires an active monthly subscription or a one-time lifetime purchase; both unlock the same export features across the new and classic experiences. Use the Apple Account used for the original purchase, then tap Restore Purchases in Settings or on the purchase screen. An internet connection is needed for restoration, and a subscription must still provide active access. Prices and purchase results are shown by the App Store.

SubscriptionsHow do I cancel a subscription or request a refund?

Apple manages the monthly subscription. On iPhone, open Settings, tap your name, then Subscriptions and select this app. Deleting the app does not cancel a subscription. See Apple’s cancellation instructions. Request refunds through Apple’s Report a Problem page; eligibility and decisions are handled by Apple. Read the refund guidance.

CreationsWhere are my creations, and what happens when I delete one?

Creations are stored locally inside the app on this device. The app does not provide its own cloud sync for creations. With export access, a generated image may be added to Creations before saving to Photos or sharing finishes, so it can remain after sharing is canceled or saving fails. Deleting an in-app creation does not delete copies already saved to Photos or Files. Uninstalling the app may remove local creations; save important images separately first.

PrivacyAre my photos uploaded to a server?

Cropping, background replacement and export run on your device. No app account is required, and edited photos are not uploaded to a developer-operated server. The app has no advertising or cross-app tracking. Sharing, iCloud Photos and device backups you choose to use are handled by the relevant services. Read the Privacy Policy for details.

Features & versionsWhy can’t I see a particular option?

Layouts vary with screen size, iOS version and app version. Some optional entry points may also become available in stages. Update to the latest version first. Availability of App recommendation controls does not affect photo sharing, export or saving. If you still need help, send us the app version, device model and the name of the option.

Photo requirementsAre photos guaranteed to meet official document requirements?

The app provides photo creation and editing assistance only. It does not guarantee compliance with official document photo requirements or acceptance by an issuing authority. Check the authority’s current instructions before submitting. The app cannot create, edit, reproduce or issue official documents.

App Store name: Photo Maker: Standard Sizes. In-app name: Photo Maker. This page covers the new photo studio and available classic features.

Updated October 30, 2026